Frequently Asked Questions
Everything you need to know about your order and our collection.
What materials are used in your fashion pieces?
We prioritize high-quality, ethically sourced materials including premium vegan leather, sustainable cotton blends, and hypoallergenic stainless steel for our hardware.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take between 10-21 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel and accessories are final sale.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer discreet packaging?
Yes, all orders from The Kinkery are shipped in plain, unmarked boxes or mailers to ensure your privacy and security.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure buy-now-pay-later options like Klarna and Afterpay.